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We have discovered that non-authorized email messages claiming to originate
from Luminoso are being sent. These can include attachments designed to
infect the computer of the recipient with a worm or virus, etc.
These messages are not from Luminoso
We strongly disapprove of these messages. Current internet email technology
allows any computer to pose as an email server for any company, so unfortunately
our means to inhibit these messages are limited.
To ensure that you are not affected by these fake emails, we suggest
that you protect yourself with a current anti-virus tool that also scans incoming
email. In addition, the following should help you determine whether you have
received a genuine Luminoso email message:
- Genuine Luminoso 'plain text' messages never include an attachment. The
presence of an attachment suggests the email is probably a fake - you
should ignore or delete any such message.
- Genuine Luminoso 'HTML' messages may include image attachments,
such as our logo. They will never include any other attachments. The presence
of any other attachment suggests the email is probably a fake. You can safely
ignore or delete all attachments if you like - our messages will display
without the images.
- Genuine Luminoso messages will never prompt you to 'open', 'view' or
'click' an attachment.
- Genuine Luminoso messages do not include any active or executable content,
such as JavaScript etc. You can safely disable these functions if your email
program allows you to do so.
- Genuine Luminoso messages will never ask you to send confidential
information by email. We only process orders and credit card payments via our
secure site - and never by email.
- If you inspect the 'email headers' of the message you received, you can verify
that the only mail servers involved in sending the message are mail servers from
Luminoso or you (and your ISP). The 'Received:' headers list all mail servers
involved in delivering the message to you. If the message passes through a 'dial-up'
mail server, it is not genuine.
- Optionally, some Luminoso emails include a digital signature.
This signature means that the message was sent from the specified Luminoso
email account, and that it was not modified on its way to you. If your email
provider adds advertising or your spam/virus filter modifies our message before
you get it, you will see a warning saying the message was tampered with -
after all what you're reading is no longer identical to what we sent.
If you have any doubts about the authenticity of a message claiming to be
from Luminoso, please contact
us before opening or viewing any attachments.
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