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Luminoso Customer Feedback

Here's the most recent feedback from our customers:

Fantastic Service

Fantastic service. Thank you very much.

K.N. From Anglesey., Sat Feb 4 17:53

Prompt Delivery

yes very happy thank you promt delivery good 

J.W. From Oxford., Sat Feb 4 11:30

Help on such a small matter

Many thanks for all your help on such a small matter. I shall of course be shopping with you again. 

A.W. From Bath, Mon Jan 30 17:12

101% on Everything

Hi thank you very much, for the efficiency in dealing with my order that I received today, 28-01-2012, ordered pm 26-01 delivered 29-01, 101% on everything, Thanks this old man is HAPPY 

G.C. From Oxford, Sat Jan 28 10:47

Good Service

Its arrived and working fine............ Great service  many thanks

B.S From Cheshire, Wed Jan 25 16:57

Good Service

Received in record time - thanks!

J.M From Scotland , Tue Jan 24 19:58

Great Service

Thanks a lot, Received the order 10 am today, Great service and prices. I have recommended this site to all my friends.

D.A. From Brandon, Tue Jan 24 16:33

Fantastic Prices

Just to say thank you for your speedy attention to the above order which arrived safely yesterday. I had forgotten how very quick you are! But thanks for excellent service and fantastic prices.

C.G. From Lancashire, Sat Jan 21 20:57

EXCELLENT SERVICE

I would just like to commend you on your excellent service.!  My order was turned round and delivered very quickly. I shall certainly be back with service like this. Thanks

T.D. From Tuddenham, Fri Jan 20 12:25

Five Star Service

Really impressed with price/value, customer comms and speed/cost of delivery.  Five-star service!  Thank you.

A.B. From Westcliff, Fri Jan 20 11:38

Prompt and Efficient

Hi, Received my order an hour ago. Very many thanks for the prompt and efficient service - ordered and received within 24 hours - can't be bad.

P.E. From Warwick, Wed Jan 11 14:00

First Class Service

Thank you for your first class service.

K.P. From Birmingham, Fri Jan 6 17:29

Outstanding Service

Received them this morning.  Outstanding service. Many thanks. Happy new year. 

P.M From Surrey , Sat Dec 31 10:15

Brilliant Service

Just to wish you all a Happy new Year and thank you again for your excellent service. Ordered yesterday afternoon, arrived this morning - brilliant.

J.H From Essex , Fri Dec 30 09:53

Brilliant Service

Brilliant service even at this time of year as they arrived today. Thank you. 

J.L From Isle Of Wight , Thu Dec 22 20:00

1st Class Service

1st class service better than most online thanks.  

J.M From Edinburgh , Tue Dec 20 15:27

Great Service

Duly received - thanks guys. Great service, much appreciated. 

J.K From S.Yorkshire , Tue Dec 13 20:22

Impressive, Speedy Service

I must say how impressed I am with your speed of delivery of my order. 

D.P From Cheshire, Thu Dec 8 22:41

Excellent Service

Received this morning - excellent service - thank you. Happy Christmas.

A.C From Essex , Thu Dec 8 16:52

Superb Service

Hi, received my order this morning. Thanks for your usual superb service.

L.T From Lincolnshire , Thu Dec 8 11:14

Leaving Feedback

We love to hear from our customers. You can send feedback to our dedicated email address at feedback@luminoso.co.uk, or use the web form on the contact page.

Editorial Policy

Our aim is to give the most accurate impression of what other customers have said about their experience of using Luminoso, but we have to balance this with other goals, such as protecting our customer's privacy, and staying out of legal trouble. To achieve this, all feedback we receive is treated as follows:

  • All feedback received is displayed on this page, unless
    1. the sender asks that it be kept private
    2. we are prohibited from displaying it by law, or to comply with an order from a court of law
    3. more recent feedback has caused it to "scroll off the page"
    4. it is otherwise excluded in accordance with this policy
  • We edit feedback, performing the following steps, when and as required
    1. remove or abbreviate information identifying our customers, to protect their privacy
    2. change the spelling and sentence structure to enhance clarity, while retaining the original meaning
    3. remove or abbreviate those parts of a message which aren't feedback, don't contribute to the original meaning, or are irrelevant to potential customers
    4. remove or abbreviate trade secrets which our competitors are dying to uncover
  • Feedback will be excluded from publication if
    1. it is in a language other than English
    2. it is from someone who we believe hasn't actually used our services
    3. we deem it offensive, unprofessional, libellous, illegal or a breach of what is accepted good taste
    4. after editing (see above), there's nothing left to publish
    5. we received it before 19/03/2008 at 10:00, which is when we changed our terms to say that we will publish feedback

Every customer and every order receives our personal attention: we aim for very high levels of service. Unfortunately, sometimes (even if rarely) things go wrong. While we guarantee that we will work hard to ensure you'll join (or stay in) the big majority of happy customers, your personal experience can vary from the views expressed by other customers.