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Luminoso Customer Feedback

Here's the most recent feedback from our customers:

Excellent Service

Excellent speedy service and excellent overall service.  Thank you.

S.S From Suffolk , Thu Jun 17 09:00

Marvelous Service

I order some batteries from you on Tuesday, 20/04/10 and they arrived promptly at 10am the following day.  This is marvelous service of the highest order-Well Done.

E.D From Birmingham , Tue May 4 10:50

Excellent Service

Excellent service, order on the Friday and batteries arrived in the morning Saturday.  Very impressive and the chocolate was lovely!! Many Thanks

H.S By Telephone, Mon Feb 22 00:00

Great Customer Service

Order batteries yesterday, arrived this morning.  Great customer service and speedy delivery. Thank you 

A.L From West Sussex, Thu Feb 11 09:10

Excellent Service

Great Service, ordered yesterday and came this morning with post excellent.  Thank you very much to you all and to David who carefully packed my order.  Thanks again.

A.B By Telephone, Thu Feb 4 09:00

Great Service and Website

A really great service and website, thank you.

J.T By Email, Wed Jan 13 09:00

Beats going out shopping

Excellent service - ordered Friday delivered Saturday. Beats going out shopping!! Thanks.

P.C. from Riseley, Sat Aug 29 16:42

First Rate

Just wanted to commend your company for a first rate service !

R.E. from Neath, Wed Aug 26 20:09

Good service

Thank you very much for the prompt delivery of my order. Your attentive service is above and beyond my expectations and I will be very happy to recommend you. Yours Sincerely 

J.G. From Powys, Tue Aug 25 21:47

Excellent Service

Dear All I ordered on thursday last week and received it the next day now thats service for you. (Many thanks again for the excellent service) Regards 

M.A. From Teesside, Mon Aug 24 06:41

fantastic service

I have never had such a fantastic service including the price as McArthur once said, I'll be back 

A.C. From E.Sussex, Sun Aug 23 14:33

Awesome!

Hi, got my order today. Also got the promotional airplane (ah, fond memories!).. That brought a smile to my face :) thanks! 

W.L. From Aberdeen, Tue Aug 11 23:59

Prompt delivery of my order

I wish to thank your team for the safe and prompt delivery of my order which I received in full with my am post. I have no doubts about using your companies services in future and will recommend this company to my friends.  

G.T. From Glasgow, Tue Aug 11 19:19

Superb Service

I received my order early this morning - superb service, well done! and thank you for the glider - can't wait to play with it.

V.T. From Camberley, Tue Aug 11 13:44

Quick and efficient service

Just an e-mail to say excellent, quick and efficient service. Received my order this less than 12 hours of placing it. Yours is a website I will definately be putting in my favourites. Many thanks

S.H. From Edinburgh, Thu Aug 6 09:44

You are the best company i have ever dealt with

Hi there I recieved my 1st order from you today. Can i just state that you are the best company i have ever dealt with, regarding online orders. And the picture of the items before being packaged up is just genius, whoever thought of that deserves a pay rise!! Thanks again, and i'll be recommending you to as many people as i can! Regards

S.M. From Bellingham, Tue Aug 4 15:43

Superb Service!!

Dear Sir, received my order this morning only 18 hrs after ordering it, superb service !!? Many thanks

D.M. From Merseyside, Tue Aug 4 11:28

I am very impressed

I placed an order with you for the first time yesterday and have received that order today. I am very impressed with your level of service and will be sure to use you again. Thank you. 

J.T. from Hertfordshire, Wed Jul 29 11:32

Fantastic service

Just to say thankyou for your very prompt action and caring attitude even for a relatively small order such as mine of today, you even responded to the fact that i missed the postman (by only a few second's).I have never experienced this before. Fantastic service. Please keep up the very good work. Your's very sincerely

S.F. From Lancs, Tue Jul 28 12:51

Excellent service

I have used your website about 3 or 4 times now. Excellent service. Well done.

S.S. From South Yorkshire, Fri Jul 24 12:09

Leaving Feedback

We love to hear from our customers. You can send feedback to our dedicated email address at feedback@luminoso.co.uk, or use the web form on the contact page.

Editorial Policy

Our aim is to give the most accurate impression of what other customers have said about their experience of using Luminoso, but we have to balance this with other goals, such as protecting our customer's privacy, and staying out of legal trouble. To achieve this, all feedback we receive is treated as follows:

  • All feedback received is displayed on this page, unless
    1. the sender asks that it be kept private
    2. we are prohibited from displaying it by law, or to comply with an order from a court of law
    3. more recent feedback has caused it to "scroll off the page"
    4. it is otherwise excluded in accordance with this policy
  • We edit feedback, performing the following steps, when and as required
    1. remove or abbreviate information identifying our customers, to protect their privacy
    2. change the spelling and sentence structure to enhance clarity, while retaining the original meaning
    3. remove or abbreviate those parts of a message which aren't feedback, don't contribute to the original meaning, or are irrelevant to potential customers
    4. remove or abbreviate trade secrets which our competitors are dying to uncover
  • Feedback will be excluded from publication if
    1. it is in a language other than English
    2. it is from someone who we believe hasn't actually used our services
    3. we deem it offensive, unprofessional, libellous, illegal or a breach of what is accepted good taste
    4. after editing (see above), there's nothing left to publish
    5. we received it before 19/03/2008 at 10:00, which is when we changed our terms to say that we will publish feedback

Every customer and every order receives our personal attention: we aim for very high levels of service. Unfortunately, sometimes (even if rarely) things go wrong. While we guarantee that we will work hard to ensure you'll join (or stay in) the big majority of happy customers, your personal experience can vary from the views expressed by other customers.