Privacy Statement

We have very strict policies and procedures to protect your privacy and personal information. The purpose of this statement is to set out how and why we use personal information that we may obtain about you. By using the Luminoso website you agree to the following:

  1. We will never sell or intentionally make available any information that you provide to third parties for marketing purposes.
  2. We do not send unsolicited bulk marketing email (spam).
  3. When you use the website to order goods from us, you will be asked to provide certain information such as your contact details.
  4. We will use this data to fulfill our agreement.
  5. We may use information that you provide or that is obtained by us:
    1. To provide our services.
    2. To register you on our website if you choose to do so.
    3. To prevent and detect fraud or other illegal activity.
    4. To administer any promotions you have chosen to participate in.
    5. To contact you occasionally to maintain our relationship with you, in accordance with your preferences.
  6. We may give information about you to the following who may use it for the same purposes as set out above:
    1. To our employees and agents to administer and/or deliver any accounts, products and services provided to you by us now and in the future.
    2. To our employees and agents to improve and/or tailor our current and future service to you.
    3. To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
  7. We may give information about you to regulators, law enforcement agencies or others as governed by applicable law or as directed by a court of law.
  8. In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser & version and the website that you visited prior to our site.
  9. New technologies that are emerging on the Internet help us to deliver customised visitor experiences. In particular, 'cookies' which may be used by us to provide you with customised information from our website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to keep track of the items in your shopping basket, and understand who has seen which pages and offers to determine how frequently particular pages are visited and to determine the most popular areas of our site. Therefore, this allows us to make our site more user friendly. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to check how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept or decline a cookie.
  10. We may supplement the information that you provide to us with information we receive from third parties.
  11. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
  12. You have the right to see personal data (as defined in the Data Protection Act 1998) that we keep about you, upon receipt of a written request and payment of a fee. If you would like to request this information, or are concerned that any of the information we hold on you is incorrect please contact us.
  13. Please be aware that our site may link to other websites, which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites.
  14. In the course of undertaking the activities specified in this privacy policy, we may transfer data outside the EC to countries which may not have data protection laws or to countries where your privacy and other fundamental rights may not be protected as extensively as in the United Kingdom.